– twago’s escrow service for secure payments
1.buyer pays project
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buyer and provider agree on project terms
After the buyer selects the provider, both parties must discuss and agree on the final terms of the project. Then it is time for the buyer to deposit the project payment.
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buyer deposits project payment
The buyer transfers the project amount into twago safePay. That signals to the provider that payment has been made for the project and that they can get started.
2.provider starts project
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provider is notified when project payment is deposited
The provider receives a notification via email informing them that the amount is deposited and the money is safely held in the independent third party trust account.
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the provider can start work without worry
The provider now can start work knowing the project amount is available for when they complete the project.
3.buyer approves and provider is paid
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project completed
Once the project has been completed, the provider communicates this to the buyer by updating the project status.
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satisfied and approved for payment
If the buyer is satisfied that the project is completed to the agreed terms, the buyer approves the payment so the provider can withdraw the money. If the buyer neither approves nor declines within 30 days, the payment is automatically released to the provider.
!advantages
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increase security when collaborating online
As a buyer you will never lose a pre-payment or deposit again
As a provider, you know you will always get paid for your work
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easier way to pay
As a buyer, you no longer need to concern yourself with what payment methods your provider requires. Simply safePay and your provider can access the payment in their own way.
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work with peace of mind
As a provider, you can start work immediately knowing that your payment is secure.
?important FAQ's
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How much does it cost?
Buyers can use twago safePay free of charge.
Providers pay a twago safePay fee between 0% and 3% depending on their membership plan.
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Provider: How do I get paid?
After the buyer and the provider have both marked the project as finished, the project amount will be released to the provider’s twago safePay account balance. The provider can then withdraw the money to his personal Paypal, Moneybookers or bank account at any time.
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Provider: Do I get my money even if the buyer doesn’t react at all to my requests after I finished the project?
In case the buyer does not react to your request to finish the project, the money will be automatically released to your twago safePay account balance after 30 days.
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Buyer: How do I deposit money for the project?
You can conveniently transfer the money using a bank wire transfer. After awarding a provider your project, you will receive a request for deposit with all necessary bank details provided. Note: In the request you will be given a unique transaction ID for your payment. Please make sure to use this transaction ID as a payment reference when you complete the transfer slip.
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Buyer: To which account will I have to deposit the money in?
With twago safePay you make a payment into a third-party trust account. After awarding a provider for your project, you will receive a request for deposit with all necessary bank details.
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Buyer: Do I have to pay even if I’m not satisfied with the work?
The payment to the provider will not be made before both parties are satisfied with the result. In case you believe the delivered results do not match the agreed requirements, make sure to decline the provider’s request to finish the project. By doing this, no money will be released before an agreement has been found. If you do not take any action, the money will be automatically released to the provider after 30 days. We urge both the buyer and the provider to find a mutually agreeable solution. As long as there is no common agreement, the project will remain in the dispute status. We are here to help. If you need assistance in reaching an agreement, please contact us!
