twago’s escrow service for secure payments

1.Client deposits funds for project

provider completes project
  • Client and contractor agree on project terms

    After the client selects the contractor, both parties must discuss and agree on the final terms of the project. Then it is time for the client to deposit the project payment.

  • Client deposits project payment

    The client transfers the project amount into twago safePay. That signals to the contractor that payment has been made for the project and that they can get started.


2.Contractor starts project

provider completes project
  • Contractor is notified when project payment is deposited

    The contractor receives a notification via email informing them that the amount is deposited and the money is safely held in the independent third party trust account.

  • Contractor can start work without worry

    The contractor now can start work knowing the project amount is available for when they complete the project.


3.Client approves and contractor is paid

buyer approves and provider is paid
  • Project completed

    Once the project has been completed, the contractor communicates this to the client by updating the project status.

  • Satisfied and approved for payment

    If the client is satisfied that the project is completed to the agreed terms, the client approves the payment so the contractor can withdraw the money. If the client neither approves nor declines within 30 days, the payment is automatically released to the contractor.

!Advantages

  • Increase security when collaborating online

    As a client you will never lose a pre-payment or deposit again

    As a contractor, you know you will always get paid for your work

  • Easier way to pay

    As a client, you no longer need to concern yourself with what payment methods your contractor requires. Simply safePay and your contractor can access the payment in their own way.

  • Work with peace of mind

    As a contractor, you can start work immediately knowing that your payment is secure.

?Important FAQ's

  • How much does it cost?

    Clients can use twago safePay free of charge.

    Contractors pay a twago safePay fee between 0% and 3% depending on their membership plan.

  • Contractor: How do I get paid?

    After the client and the contractor have both marked the project as finished, the project amount will be released to the contractor’s twago safePay account balance. The contractor can then withdraw the money to his personal bank account at any time.

  • Contractor: Do I get my money even if the client doesn’t react at all to my requests after I finished the project?

    In case the client does not react to your request to finish the project, the money will be automatically released to your twago safePay account balance after 30 days.

  • Client: How do I deposit money for the project?

    You can conveniently transfer the money using a bank wire transfer. After awarding a contractor your project, you will receive a request for deposit with all necessary bank details provided. Note: In the request you will be given a unique transaction ID for your payment. Please make sure to use this transaction ID as a payment reference when you complete the transfer slip.

  • Client: To which account will I have to deposit the money in?

    With twago safePay you make a payment into a third-party trust account. After awarding a contractor for your project, you will receive a request for deposit with all necessary bank details.

  • Client: Do I have to pay even if I’m not satisfied with the work?

    The payment to the contractor will not be made before both parties are satisfied with the result. In case you believe the delivered results do not match the agreed requirements, make sure to decline the contractor’s request to finish the project. By doing this, no money will be released before an agreement has been found. If you do not take any action, the money will be automatically released to the contractor after 30 days. We urge both the client and the contractor to find a mutually agreeable solution. As long as there is no common agreement, the project will remain in the dispute status. We are here to help. If you need assistance in reaching an agreement, please contact us!

 

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