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AbirM

NEW YORK, United States
4.0 Score: 4.05/10

Skill Summary

  • Sales and Marketing

About

Result oriented BPO with eight years’ expertise in all outsourcing facets of specific business processes and functions intended to improve business performance and profitability in a growth-focused organization including: • Enhancing and monitoring functionality/performance of outsourcing to service providers. • Managing and consulting of contractual agreements with vendors. • Researching performance: Identifies successful processes, loopholes and malfunctioning operations. • Expands business relationships with third party partners. • Engages with customers through call centers. Core Competencies and Strengths • Excellent communication, motivational and leadership skills. • Analytical abilities • Expertise with research tools. • Teamwork management. • Computer literacy. ■ Professional Experience: Wipro Technologies BPO Specialist/Analyst • Directed business outsourcing operation: Development of vendor base, staffing solutions, maintaining/monitoring scope of services, 3rd party partners’ performance, contractual agreements and business relationships. • Worked in coordination with executives, 3rd party subcontractors, subject matter professionals, and industry leaders to achieve/exceed firm’s goals and objectives. • Handled complex business queries including complaints and feedback: Supervised incoming queries on a daily basis to monitor performance and prepare reports accordingly. • Produces business research reports and studies. • Conducting audits on a regular basis to monitor performance. ■ Education • Bachelor’s degree in Business Management; specialization in finance, economy.

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Portfolio

Business & BPO Analyst , 2010

Znome Solutions is one of the fastest growing Software Services Provider and IT consulting company on T&M and Fixed cost model. Znome Solutions always keep its focus on convergence with clients' vision. We facilitate our clients to be the best in their respective fields by utilizing state of the art technology, services and solutions.

BPO Specialist/Analyst , 2014

Identifying trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments. Locating or proposing potential business deals by contacting potential partners; discovering and exploring opportunities.

Sales and Marketing

Advertising
Strength: 5 / 10
Affiliate Marketing
Strength: 3 / 10
Branding
Strength: 3 / 10
Direct Marketing
Strength: 7 / 10
Email Marketing
Strength: 2 / 10
Ethno Marketing
Strength: 2 / 10
Event Planning
Strength: 8 / 10
Freelance Marketing
Strength: 5 / 10
Google AdSense
Strength: 5 / 10
Google AdWords
Strength: 5 / 10
Google Analytics
Strength: 2 / 10
Google Webmaster Central
Strength: 1 / 10
International Communication
Strength: 5 / 10
Internet Marketing
Strength: 4 / 10
Lead Generation
Strength: 7 / 10
Linkbuilding
Strength: 3 / 10
Market Research
Strength: 6 / 10
Marketing
Strength: 6 / 10
Marketing Strategy
Strength: 6 / 10
Public Relations
Strength: 6 / 10
Public Speaking
Strength: 6 / 10
Sales
Strength: 8 / 10
SEM
Strength: 4 / 10
SEO
Strength: 5 / 10
SEO articles
Strength: 5 / 10
Social Media Marketing
Strength: 8 / 10