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Ermis Tsolakis
Verfied by MANGOPAY

Athens, Greece
3.3
3 Languages
Greek
Spanish
English
8 € / hr My hourly rate

Skills overview

Business Services
Sales and Marketing
Web & Programming
Translation

About

I am a full-time freelancer with overseas and online experience in leading international companies and startups ; having worked in the UK and now being a remote worker for more than 7 years (overall), I am very adaptable in fast-paced environments and quite IT
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Portfolio

Buyer Support Agent for Tophatter

Buyer Support Agent for Tophatter

The main focus on this position was the increase of customer satisfaction and retention along with testing new mobile-app features. -Respond to Buyer inquiries and questions via email -Reproduce bugs -Test new features Achievements - Increased results in different KPIs (CSAT by 30%, RT by 20%) - SLA time reduced by 50%

  • customer retention
  • customer support
  • tech support
1
Business Support Assistant for Talk Fields

Business Support Assistant for Talk Fields

Despite all the administrative and operational tasks, the focus on this position was the streamline of sponsorship revenue. - Daily communication with potential sponsors - Record sponsorship agreements Achievements - Created sales funnel and lead database in Salesforce

  • salesforce
  • project management
1
Talents Program Representative for Upwork

Talents Program Representative for Upwork

I was recruited to assist in launching Upwork Pro, an enterprise project with the platform’s top freelancers in five categories. - Communicate with candidates on a daily basis - Salesforce leads tracking - Screening profiles Achievements - Assisted in setting up the full-stack and mobile development talent pool within 4 months - Worked as a QA tester for final app assignment

  • candidate followup
  • qa testing
2

Skills

Business Services

total average: 9.4/10

Admin Assistant10/10

Buyer Support10/10

Data Entry10/10

Email Handling10/10

Project Management7/10

show all skills

Sales and Marketing

total average: 5.5/10

Market Research5/10

Sales6/10

Web & Programming

total average: 3/10

HTML3/10

Translation

total average: 8/10

Greek8/10

Industry

Telecommunications industry

Web Services

Web Services

E-commerce

Entertainment

Fashion

Mobile Apps

Tools

Google Search Console

Microsoft Excel

Salesforce.com