Success!

Note

Error

Session expiration Your session is going to expireClick here to extend

Close
Close
Freelancers
Post a project
Toggle Menu
Close

Ermis Tsolakis
Verfied by MANGOPAY

Athens, Greece
4.4
3 Languages
Greek
Spanish
English
8 € / hr My hourly rate

Skills overview

Business Services
Sales and Marketing
Web & Programming
Translation

About

I am a full-time freelancer with overseas and online experience in leading international companies and startups ; having worked in the UK and now being a remote worker for more than 7 years (overall), I am very adaptable in fast-paced environments and quite IT
Read more

Portfolio

Buyer Support Agent for Tophatter

Buyer Support Agent for Tophatter

The main focus on this position was the increase of customer satisfaction and retention along with testing new mobile-app features. -Respond to Buyer inquiries and questions via email -Reproduce bugs -Test new features Achievements - Increased results in different KPIs (CSAT by 30%, RT by 20%) - SLA time reduced by 50%

  • customer retention
  • customer support
  • tech support
1
Business Support Assistant for Talk Fields

Business Support Assistant for Talk Fields

Despite all the administrative and operational tasks, the focus on this position was the streamline of sponsorship revenue. - Daily communication with potential sponsors - Record sponsorship agreements Achievements - Created sales funnel and lead database in Salesforce

  • salesforce
  • project management
1
Talents Program Representative for Upwork

Talents Program Representative for Upwork

I was recruited to assist in launching Upwork Pro, an enterprise project with the platform’s top freelancers in five categories. - Communicate with candidates on a daily basis - Salesforce leads tracking - Screening profiles Achievements - Assisted in setting up the full-stack and mobile development talent pool within 4 months - Worked as a QA tester for final app assignment

  • candidate followup
  • qa testing
2

Skills

Business Services

total average: 9.4/10

Admin Assistant10/10

Buyer Support10/10

Data Entry10/10

Email Handling10/10

Project Management7/10

show all skills

Sales and Marketing

total average: 5.5/10

Market Research5/10

Sales6/10

Web & Programming

total average: 3/10

HTML3/10

Translation

total average: 8/10

Greek8/10

Industry

Telecommunications industry

Web Services

Web Services

E-commerce

Entertainment

Fashion

Mobile Apps

Tools

Google Search Console

Microsoft Excel

Salesforce.com