Description
It has an exciting opportunity for a pro-active individual to join us as a Customer Service Assistant. We are an online market leader and is going through a sustained period of growth. Now entering into our 9th year, we have huge expansions planned in the coming years and now is a perfect opportunity to join our team for an exciting long term career
The Role
The successful candidate will be expected to work as part of the Sales/Customer Service Team. Day to day duties will include:
- Facilitate telephone customer service calls;
- Organising voicemail boxes and passing on phone messages;
- Dealing with all online customer service messages covering e-Bay accounts;
- Processing returned products;
- Forwarding all requests for store credit, legal customer service and complaints;
- Ensuring customers are kept up to date with order progression and reporting stock issues;
- Monitor and report positive sales trends, discrepancies, persistent faults and negative trends;
- Liaise regularly with courier companies regarding collections, deliveries and discrepancies;
- General administrative duties.
The Candidate
We are looking to recruit a candidate who has experience of working in an online sales or account management role. They will have the following skills, experiences and attributes:
- Must have excellent customer service and administration skills;
- Experience of processing customer orders is essential;
- Ideally the candidate will have experience of dealing with orders from an e-commerce web site;
- Excellent grammar and telephone manner;
- Organisational skills and punctuality;
- Experience using Sage Pay;
- Excellent computer skills are required, especially Microsoft Office.