Success!

Note

Error

Session expiration Your session is going to expireClick here to extend

Experience level

Intermediate

Estimated project duration

Not Specified

Hourly requirement per week

More than 30 hrs/week

This project is currently receiving offers

Post a similar project and get non-binding offers in no time.

Post similar project now

Description

Project overview:


We're looking for a Bilingual Japanese -English customer support agent or Happiness Officers that will provide professional and friendly service through our email and live-chat channels. This person should have a passion for helping others and be able to stay calm under pressure.


You'll also translate our product into Japanese. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations.


This project requires:

- Customer support experience in a fast-paced environment

- Great Japanese and English communication skills, both written and oral

- Should love making customers happy!

- Should have the ability to assess each customer’s issues

- Knows how to deal with difficult customers/clients

- Has good analytical and problem-solving skills

- Has good accurate records keeping

- Must be a good team player

- Can work with minimal supervision

- Ability to prioritize and multitask

- Knowledge of Domains, SEO, and Analytics is a plus!

- Must be able to work remotely and full-time (at least 40 hours per week)