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Budget:

10,000 - 25,000

Posted on

10/5/18 11:51 AM

Buyer:

Job***

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Description

Customer Service Agent - Japan

Duties & Responsibilities

You will be in charge of:


Assisting our Japanese speaking customers

Answering empathetically to each customer in order to match their exact needs

Reporting the issues our customers encounter

Translating marketing material from English to Japanese and providing feedback and constructive ideas on cultural fit of content marketing for the Japanese market

Creating a network of reviewers to support product launches on Amazon Japan

A lot of companies underestimate customer service. We do not, we consider it a top priority. Word of mouth is our number 1 marketing channel and we intend to keep doing better. We are a customer-obsessed company.

Each customer needs to be answered as an individual. It requires a keen understanding of human psychology.

You can directly see the results of your work in helping the company grow.

Skills & Qualifications

Perfect in Japanese

Proficient in English

Abilities in French, Italian, Spanish or Mandarin is a plus

Previous experience in Customer Service is a plus

Profile

Autonomous

Responsible

Reliable

Willingness to learn

Hardworking

Altruistic

System-oriented (i.e. find ways to do the job better and faster)

Geek tendencies are a plus

Some technical knowledge

Location

You can choose to come to our head office in Chiang Mai, Thailand or do remote working. Or a mix of the two.

Salary

Between 13600€ and 22800€ based on the profile

Working hours

Flexible schedule, but expect 35 hours a week

Bonus

Once a year there will be a company retreat, most likely on a South East Asian island, all expenses (accommodation, flights, activities, etc.) will be paid for.

1000€ a year in learning and IT stipend

To apply

Send us your résumé and letter of motivation.

Please specify in the subject of your email where you saw this job post. If you do not, your application will be discarded. We like people who read all the job post ;)