Customer Service Agent - Japan
Duties & Responsibilities
You will be in charge of:
Assisting our Japanese speaking customers
Answering empathetically to each customer in order to match their exact needs
Reporting the issues our customers encounter
Translating marketing material from English to Japanese and providing feedback and constructive ideas on cultural fit of content marketing for the Japanese market
Creating a network of reviewers to support product launches on Amazon Japan
A lot of companies underestimate customer service. We do not, we consider it a top priority. Word of mouth is our number 1 marketing channel and we intend to keep doing better. We are a customer-obsessed company.
Each customer needs to be answered as an individual. It requires a keen understanding of human psychology.
You can directly see the results of your work in helping the company grow.
Skills & Qualifications
Perfect in Japanese
Proficient in English
Abilities in French, Italian, Spanish or Mandarin is a plus
Previous experience in Customer Service is a plus
Willingness to learn
System-oriented (i.e. find ways to do the job better and faster)
Geek tendencies are a plus
Some technical knowledge
You can choose to come to our head office in Chiang Mai, Thailand or do remote working. Or a mix of the two.
Between 13600€ and 22800€ based on the profile
Flexible schedule, but expect 35 hours a week
Once a year there will be a company retreat, most likely on a South East Asian island, all expenses (accommodation, flights, activities, etc.) will be paid for.
1000€ a year in learning and IT stipend
Send us your résumé and letter of motivation.
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