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Experience level

Intermediate

Estimated project duration

6-12 months

Hourly requirement per week

More than 30 hrs/week

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Description

We are looking for a Customer Service Manager:


We're looking for an experienced customer support manager to oversee and execute our entire customer service including, email, social media, returns management etc.


Tasks/Responsibilities:


- Customer service via Helpscout

- Customer service via Facebook and Instagram (reply to comments + messages)

- Returns management

- Reviews management

- Shopify handling



Requirements:


- Proficient in german and english

- You are very accurate, customer-oriented and always provide an excellent service

- You think problem-solving and solution oriented

- You love dealing with people and you are very passionate about this job

- You always keep a friendly and helpful manner, no matter what

- You are very reliable, flexible, a fast learner and you take responsibility for the result

- 30h per week with the tendency to full time

- Start: Immediately



About us:


You will work in a young, highly ambitious and passionate startup and have the freedom to work remote and independent. You will significantly contribute to our goal on revolutionizing the jewellery industry.



Please include a CV and previous work references in your application. We will only consider applications submitted to [OBSCURED]. Applications via Instagram/Facebook will be deleted and not considered.