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Experience level


Estimated project duration

0-3 months

Hourly requirement per week

More than 30 hrs/week

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Standby to support Users during an Active Directory Migration

Location # Bramsche

Languages required : English + local

Duration # 2 weeks

Job Description of the Resources :

2+ years of experience providing desk side support.

Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc.

Printer support can include barcode printers, various types of scanners

Ability to resolve Windows XP and Windows 7 Operating System Issues and Errors

Basic Network troubleshooting skills and knowledge (mainly Cisco)

Proficient in the latest Microsoft Office Applications (2007 and higher)

Understanding of Symantec Endpoint

Customer infrastructure support (wiring and connectivity)

Proficient in Microsoft Active Directory

Maintain and abide with compliance activities (these activities are driven from a central compliance group)

Experience with Computer asset tracking and lease management

Experience with user network shares creation

Ability to communicate technical information to non-technical audiences

Strong sense of customer service

Good organizational skills

Ability to shift through technical issues and know what to do next and/or when to escalate for help

Technical degree or equivalent experience

Ability to multi-task

Team-oriented / team player / ability to share ideas as well as listen to ideas

Some experience with support and administration of telephones (PBX and/or VoIP system)

Ability to walk and bend and perform labor-related duties of connecting computer equipment

Candidate must have a driver’s license.