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Experience level

Intermediate

Estimated project duration

6-12 months

Hourly requirement per week

Less than 30 hrs/week

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Description

We are in need of a Dutch Speaking Call Center Agent to call potential online study respondents. This is for an on-going, long term project.

Job description:

* call potential online study respondents to obtain their contact details (email, fax or alternate tel) or to follow up on their participation

* entry of all obtained information and phone reactions

* interact with market research team for briefing and feedback

* calls must be made between 9am to 6pm from Monday to Friday depending on the country-assigned time zone, e.g. Europe, Asia, Australia, Africa or America

* payment will be 4 USD/HR

* to work 4 hours per day (max 20 hours per week)

* payments is processed once, monthly

Qualifications:

* call center or phone support experience

* fluent in English and Dutch

* ability to speak in other languages (e.g. French, Italian, German, Portuguese, Spanish, Japanese) is a PLUS but not necessary

* experience in market research, marketing, lead generation or data base administration

* excellent techniques and abilities to obtain required information on the phone

* ability to apply appropriate actions to effectively control a telephone call

* ability to use the most appropriate way to communicate with different behavior types on the telephone

* use questioning and listening skills that support effective telephone communication

* understand the impact of attitude in handling calls professionally

* outstanding communication skills, persuasiveness, adaptability, initiative, judgement, voice skills, tenaciousness, resilience, negotiation skills, work under pressure, high energy level, data entry skills

* have computer, microphone, headphones and an internet connection at home