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Budget (€) :

Small project <800

Posted on

7/25/12 6:22 PM

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The following would be in general the specs of the project. 1 Predictive Dialer The outbound calls executed by the Elastix "soft" predictive dialer as soon as the called party answers should start playing the pre-recorded greeting and introductory message. This message we are referring to be recorded by the Tele - Agent responsible for that area. 1.2 How the process can work. This is just a method among others that may be worth it. A. The server calls the lead / prospect. B. The system plays the greeting and introductory message that the Agent had previously recorded with his own voice. C. The called party should be able to dial a digit if he/she is interested in more about the proposal that is being offered. D. Before the communication is established between the parties, on the agent screen should appear the called party record through the vTiger module. E. If the called party is busy or does not answer the call, or a fax / answering machine is detected; the system should move forward. 1.3 Admin GUI interface To understand the productivity of the Agent, we would like to use the Marketing / contact / lead module of vTiger. vTiger Call Center would allow the Admin to understand the agents that have logged in / out. 2. vTigerCRM The outbound call should be executed by the server who ought to forward the record of the party being called on the display of the Tele - Agent (vTigerCRM). On the agent, screen ought to appear the entire record as soon as the call is executed. 3. Elastix inbound calls The inbound call/s will be answered, by the same tele - agent who called the prospect/s before. If the caller is already an account or a new lead, whose data have been recorded in the systems DB, by detecting the CLI, the system will bring up on the agent screen the entire record of the calling party. VTigerCRM and Elastix DB ought to be always aligned.