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Small project <800

Posted on

1/7/13 7:05 PM



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  We are using osTicket as Mailmanagement Tool. osTicket has an auto reply function like "Thank you for contacting us. Your ticket number is XY". The auto reply creates answers automatically from a template but we want to have a more intelligent version.

The auto-reply should be created from more values which are in a database. Like picking random phrases, using the mail senders name, choosing an order number  or similiar. 

Also the respond should be not sent directly but after a delay (pick random value from 10-25 minutes or similiar).