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Budget:

Small project <800

Posted on

1/7/13 7:05 PM

Buyer:

Tex***

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Description

  We are using osTicket as Mailmanagement Tool. osTicket has an auto reply function like "Thank you for contacting us. Your ticket number is XY". The auto reply creates answers automatically from a template but we want to have a more intelligent version.

The auto-reply should be created from more values which are in a database. Like picking random phrases, using the mail senders name, choosing an order number  or similiar. 

Also the respond should be not sent directly but after a delay (pick random value from 10-25 minutes or similiar).