Success!

Note

Error

Session expiration Your session is going to expireClick here to extend

Budget

Small project <800

Posted on

2012-03-13 02:27:36.0

Buyer:

Cin***

This project is completed

Someone on twago has already accepted this project. Find a project of your own, sign up today!

Post similar project now

Description

Dear Friends, 

I have a bug on my website this is what my suppor team wrote. 

But I dont know how to fix it... 

Wondering if anyone would like to help me out. 

THANKS

 

Hello, 

As I can see, you have a WordPress insall. 
This is called the "WSOD - White Screen of Death". 
It is typically are result of a broken/corrupt theme 
or plugin with WordPress.

Most of the time, one of these troubleshooting solutions 
resolves this:
(All of which you can do with FTP access, 
SSH or through File Manager)

1) Check the .htaccess file

.htaccess can be tricky. 
The easist way to see if your .htaccess is the cause of 
this error is to rename the file. Rename .htaccess to .htaccess_old

After renaming your .htaccess file, 
clear your browser cache, and then check the site.

If this resolves the issue, then you know where the problem is. 
You can modify the .htaccess code, or just create a new one.
If it does not resolve the issue, then rename the file back 
to .htaccess.


2) rename the wp-content/plugins folder

If this resolves the problem, you know it was one of your plugins. 
You will have to re-activate the plugins one by one to determine 
which one cased the problem. Once it is found, you should see about 
installing a new version, consulting the plugin developer/vendor, 
or just not using it.

If it does not resolve the issue, then rename the folder back to 
wp-content/plugins

3) rename the wp-content/themes folder or use phpmyadmin to 
change the theme you are using

If this resolves the problem, you know it was your theme. 
In this case, you should install a new version of that theme, 
consult with the theme developer, or pick a different one.

If it does not resolve the issue, then rename the folder back 
to wp-content/themes.

More info can be found at these links or all over the internet
 if you choose to search for it:
http://en.wikipedia.org/wiki/White_screen_of_death
http://wordpress.org/tags/wsod