I have a bug on my website this is what my suppor team wrote.
But I dont know how to fix it...
Wondering if anyone would like to help me out.
Hello, As I can see, you have a WordPress insall. This is called the "WSOD - White Screen of Death". It is typically are result of a broken/corrupt theme or plugin with WordPress. Most of the time, one of these troubleshooting solutions resolves this: (All of which you can do with FTP access, SSH or through File Manager) 1) Check the .htaccess file .htaccess can be tricky. The easist way to see if your .htaccess is the cause of this error is to rename the file. Rename .htaccess to .htaccess_old After renaming your .htaccess file, clear your browser cache, and then check the site. If this resolves the issue, then you know where the problem is. You can modify the .htaccess code, or just create a new one. If it does not resolve the issue, then rename the file back to .htaccess. 2) rename the wp-content/plugins folder If this resolves the problem, you know it was one of your plugins. You will have to re-activate the plugins one by one to determine which one cased the problem. Once it is found, you should see about installing a new version, consulting the plugin developer/vendor, or just not using it. If it does not resolve the issue, then rename the folder back to wp-content/plugins 3) rename the wp-content/themes folder or use phpmyadmin to change the theme you are using If this resolves the problem, you know it was your theme. In this case, you should install a new version of that theme, consult with the theme developer, or pick a different one. If it does not resolve the issue, then rename the folder back to wp-content/themes. More info can be found at these links or all over the internet if you choose to search for it: http://en.wikipedia.org/wiki/White_screen_of_death" target="_blank">http://en.wikipedia.org/wiki/White_screen_of_death http://wordpress.org/tags/wsod" target="_blank">http://wordpress.org/tags/wsod